Health Center Named Top Hospital for Patient Experience


ALBION, Nebraska (February 2, 2022) – Boone County Health Center was recently recognized by Becker’s Hospital Review as one of only ten hospitals in Nebraska to be named “best hospitals for patient experience”.

Using the Hospital Consumer Assessment of Healthcare Providers and Systems scores from Centers for Medicare and Medicaid Services (CMS), Becker’s compiled a list of the best hospitals for patient experience in each state.

CMS has a rating system using data from the 10 Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) measures publicly reported on Hospital Compare. In addition, CMS introduced the HCAHPS summary rating, which combines information about different aspects of patient experience to make it easier to compare hospitals.

The HCAHPS survey is given to patients across all medical conditions within six weeks after discharge. The survey is sent to all patients over 18 and not restricted to Medicare beneficiaries. Hospitals use an approved survey vendor to collect data which is then sent to CMS for review. The survey consists of 29 survey questions that are asked to all healthcare facilities across the nation, individual facilities have the option to add additional questions.

Hospitals in Nebraska receiving this honor include Boone County Health Center (Albion), Box Butte General Hospital (Alliance), Nebraska Spine Hospital (Omaha), York General Hospital, Lincoln Surgical Hospital, Community Medical Center (Falls City), Midwest Surgical Hospital (Omaha), Nebraska Orthopedic Hospital (Omaha), Brodstone Memorial Hospital (Superior) and Fillmore County Hospital (Geneva).